We have a no questions asked policy: all unused products may be returned within 15 days of delivery. Before returning your Kaabo USA product, please contact firstname.lastname@example.org to receive your return authorization and begin the return process.
All returned product must be in the following conditions in order to be considered for return:
-Unused Product, never been ridden or used in any manner
-In the original packaging with all necessary components in the original box
-All accessory pieces included an intact. Including manuals, chargers, and any other additional pieces included in the box
-Buyer pays for the cost of return shipping as well as an 8% restocking fee.
-We will process your refund three business days after receiving your returned product. If the product is in acceptable condition as outlined above, Kaabo USA will grant a refund. If there is evidence of riding, we will not accept your return.
The first step to initiate your warranty is to please contact our after-sales service team at email@example.com.
In many cases, Kaabo USA will send the repair part necessary for your particular case. We will provide you a detailed video or guide to assist with your repair needs so you can safely make a repair on your own.
If you are in a location where we have our partnered Kaabo e-scooter service centers, you can also send your scooter to them for repair.
Claim: During our 18-month limited warranty period, if you experience any problems with the construction or mechanical features of your e-scooter, please contact firstname.lastname@example.org to start the warranty claim process. Our team will work with you to determine the proper solution to the issue and the best way to come to a proper fix.
All free accessories are not covered by the warranty.
If your e-scooter experiences any damages due to part quality issues, Kaabo USA will send the proper replacement part for repair along with the guide to safely replace the part in question.
Kaabo USA is also developing a network of repair partners in various locations. Contact us to find your closest Kaabo repair professional to take care of any e-scooter repairs or maintenance.
If you are experiencing difficulties upon checking out with a credit card, there are three solutions to consider:
1. If you are a registered PayPal user, please attempt check out with your PayPal account.
2. Choose another credit or debit card.
3. If you are not a registered PayPal user, please select the PayPal option at the checkout page and click the complete order button. After this, you will be redirected to a new check out page with access to either PayPal or Credit/Debit card payment options. (Choosing the latter option does not require you to sign up for PayPal).
To use option number 3, please follow this quick visual guide:
Step 1: Choose 'PayPal Express Checkout' (Even if you do not have a PayPal account).
Step 2: Select 'Pay with Credit or Debit Card'
Step 3: Input Your Credit/Debit Card Payment Information
In order to lock your Kaabo e-scooter safely and in a protected environment, we recommend using a heavy duty cable, chain, or d-lock. All of these methods will keep your Kaabo E-Scooter safe if locked properly to a fixed object.
The Kaabo Mantis line is not designed for off-road use. Riders are capable of taking the Mantis on well cared-for trails, as the wheels and safety gear work on light trail riding. However, we do not recommend you to ride the Mantis 8 or 10 in any off-road instances.
In order to ride safely and maintain proper functionality of your Mantis E-Scooter, we suggest that you remain on paved roads and pathways.