Kaabo USA Warranty Policy

Kaabo USA provides a limited warranty covering manufacturing defects in materials and workmanship under normal personal use. This warranty applies only to the original purchaser and is non-transferable.

The warranty period begins on the date of delivery. This warranty applies only to scooters purchased directly from kaabousa.com.

Component-Specific Warranty Periods

Component Period (Months) What's covered?
Battery 12 Under normal use, failure to charge, failure to power on, unexpected shutdowns, or battery swelling or leakage by manufacturing defects.
Motors 12 Electrical failure due to manufacturing defects.
Controllers 12 Electrical failure due to manufacturing defects.
Dashboard 12 Electrical failure due to manufacturing defects.
Lights 12 Electrical failure due to manufacturing defects.
Charging ports 18 Failure to charge due to manufacturing defects.
Throttle 18 Unresponsive or intermittent.
Switches 18 Unresponsive
Frame 18 Structural breakage.
Stem 18 Structural breakage.
Handlebar 18 Structural breakage.
Folding mechanism 18 Structural breakage.
Deck 18 Structural breakage.
Swing arms 18 Structural breakage.
Steering assembly 18 Structural breakage.
Shock absorbers 18 Structural breakage.
Charger 6 Failure to charge
Horn 6 Unresponsive
Consumable parts NOT COVERED Including but not limited to tires, inner tubes, valves, brake pads, rotors, brake cables, brake levers, calipers, handle grips, deck mat, fenders, kickstand, rubber components, plastic covers, bearings, cable housings, reflectors, decorative trim/cosmetic parts, and cable sleeves.

    30-Day Ride Protection Guarantee

    If your scooter becomes inoperable within 30 days due to a verified manufacturing defect involving the motor, controller, or battery, Kaabo USA will cover all return shipping costs for repair, replacement or refund.

    For the purposes of this policy, “inoperable” means the scooter cannot be powered on or cannot be ridden under normal operating conditions due to a confirmed manufacturing defect affecting core electrical components.

    Examples may include:

    • The motor does not engage when throttle is applied
    • The scooter cannot be powered on
    • The battery cannot be charged due to internal failure
    • The controller provides no output preventing operation

    This guarantee applies only to defects arising from normal riding conditions and does not cover damage caused by misuse, improper assembly, impact, water exposure, unauthorized modifications, environmental factors, or accidents.

    All claims must be reviewed and approved by our technical support team.

    After 30 days, standard warranty terms apply and customers are responsible for shipping costs.

    Exclusions from Warranty Coverage

    The warranty does not cover the following situations:

    • Damage caused by accidents, drops, or collisions.
    • Water damage.
    • Unauthorized repair, or modification of the scooter.
    • Damage or malfunction caused by the use of incompatible parts.
    • Issues caused by unauthorized modifications to the scooter, including replacing the controller, motor, battery, or electrical system.
    • Damage caused by overloading.
    • Damage caused by fire, flood, earthquake, or other force majeure events.
    • Products with removed, altered, or unreadable serial numbers.
    • Products without valid purchaser information.
    • Lost or stolen scooters.
    • Products or components that are beyond the warranty period.
    • Any other damage caused by human factors rather than manufacturing defects.

    Accessories & Spare Parts Warranty

    Individually purchased accessories and spare parts are not covered under warranty, except for the following components, which are covered by a limited 6-month warranty against manufacturing defects:

    • Battery
    • Display
    • Throttle
    • Charger

    All other accessories and spare parts are not covered under warranty and are only eligible for Dead on Arrival (DOA) replacement if found defective within 30 days of delivery.

    Warranty Service Process

    If your scooter experiences an issue, please contact Kaabo USA with your order information, scooter serial number, and a video of the problem. Kaabo USA will diagnose the issue and provide an appropriate solution.

    If the issue can be resolved by replacing a part, a replacement will be provided along with installation guidance if needed. Customers may perform the repair themselves or visit a Kaabo-authorized service partner or a qualified repair shop with prior approval. Reasonable labor costs may be reimbursed.

    If no repair option is available locally, the scooter may be shipped to Kaabo USA for inspection and repair.

    Warranty Service Fees

    All repairs and replacement parts covered under warranty will be provided at no cost to the customer.

    However, for warranty claims submitted more than 30 days after delivery, the customer is responsible for round-trip shipping costs if the scooter needs to be sent to Kaabo USA for inspection or repair.

    Policy Updates

    Kaabo USA reserves the right to update this warranty at any time.
    The latest version will always be posted on our website.

    For warranty policies prior to March 31, 2026, please refer to the link below.

    KaaboUSA Warranty Policy (for orders placed before March 31, 2026)