Kaabo USA Warranty Policy

Preface:

At Kaabo USA, our commitment goes beyond delivering high-performance e-scooters — we’re equally dedicated to providing exceptional after-sales support. With a nationwide network of authorized Service Centers, expert maintenance and care are always within reach.

Coverage Overview:

This warranty applies to manufacturing defects in the structural and mechanical components of Kaabo USA scooters, under normal operating conditions, for a period of 18 months from the date of delivery. Please contact us to initiate a claim.

Warranty Specifics:

• The warranty is automatically registered to the original purchaser or recipient.

• This warranty is non-transferable.

• Coverage begins from the date of delivery, not the date of first use.

• The warranty is only valid for products purchased directly from KaaboUSA.com.

Component-Specific Warranty Periods:

Exclusions from Warranty Coverage:

Damages or malfunctions resulting from improper use are not covered, including but not limited to:

• Water Damage: Kaabo USA's limited warranty excludes all damage, malfunctions, or failures resulting from water exposure or liquid ingress (collectively "Water Damage"), whether direct or indirect and regardless of circumstances. Water Damage includes, but not limited to: Corrosion, short circuits, or electrical failures caused by moisture; compromised integrity of sealed components (e.g., batteries, motors, controllers, displays); Structural/cosmetic deterioration including rust, mold, or discoloration.

• Overloading: Exceeding the scooter's maximum load capacity, which may cause component stress or premature failure.

• Crash Damage: This warranty does not cover any damage resulting from impacts, collisions, accidents, or crashes, whether involving vehicles, stationary objects, road hazards, or falls. Physical damage to any part of the scooter—including but not limited to the frame, wheels, suspension, handlebars, or display—that occurs as a result of such incidents is expressly excluded from warranty coverage.

• Unauthorized Electrical Modifications: Modifying, disassembling, or replacing any electrical components—including but not limited to the scooter’s battery, motors, control unit, or wiring—is strictly prohibited. Opening or tampering with the battery pack to access its internal components will immediately void the warranty. Such unauthorized electrical modifications pose serious safety hazards and may lead to product failure, fire, or injury.

• Incompatible Power Sources: Using chargers with unsuitable ratings, risking system damage.
• Improper Maintenance: Neglecting regular checks or using incorrect tools, affecting scooter safety and function.
• Ignoring Guidelines: Disregarding instructions on riding, safety, and use limitations provided in the user manual.
• Exposure to Extreme Conditions: Damage caused by using or storing the scooter in extreme environmental conditions outside of the specified operating temperatures, or exposure to corrosive materials.
• Wear and Tear: Normal wear and tear of the scooter, including cosmetic issues such as paint scratches or fading.
• Commercial/Competition Use: Using the scooter for intense commercial activities or competitive events.
• Unauthorized Repairs: Attempting DIY repairs without professional expertise, risking further damage.
• Unintended Use: Employing the scooter or its components in ways not intended by the manufacturer.

Claim Process:

Initiate claims with proof of purchase and evidence of the issue. We will assess and guide you through the necessary steps for repair or replacement. Shipping damage must be reported within 7 days of receipt.

Post-Warranty and Extended Support:

After the standard warranty period expires, we remain dedicated to your scooter's upkeep by offering free diagnostic services. Additionally, for all parts, we provide a generous 25% discount, reinforcing our Lifetime Service Commitment.

Warranty Policy on Shipping Costs:

General Terms: Under our warranty policy, customers are generally responsible for the shipping costs to and from our authorized service center for any repairs after the purchase. We recommend retaining the original packaging to ensure the safe and secure shipment of your product for any service needs.

30-Day Special Coverage: Recognizing the importance of reliability and customer satisfaction, we offer a special coverage for the first 30 days following your purchase. During this period, if your electric scooter experiences any issues directly related to the controllers, motors, or battery due to manufacturing defects, we will cover all associated shipping costs. This means you will not be required to pay any shipping fees for repairs related to these specific components within the first 30 days.

To avail of this special coverage, please contact our customer support team immediately upon discovering any such issues. Our team will guide you through the process of obtaining a Return Merchandise Authorization (RMA) number and provide you with all necessary shipping instructions. Products shipped without a valid RMA number may not be accepted under this special coverage policy.

Legal Disclaimer and Warranty Limitations:

This warranty is the sole warranty provided by Kaabo USA, superseding any other warranties, express or implied. Kaabo USA's liability is limited to repairing or replacing parts as specified in this warranty and does not cover incidental or consequential damages such as property damage, loss of use, or economic losses.
 
Liability under this warranty is confined to the described repair or replacement of defective parts and excludes any other claims, whether based on contract, tort, or other legal theories. Some jurisdictions do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so these limitations may not apply to you.
 
You have specific legal rights under this warranty, which may vary by state or jurisdiction. This warranty is governed by the laws of the state of purchase, with any legal action subject to jurisdiction in that state.
 
Kaabo USA reserves the right to modify this warranty without notice. The latest warranty terms are available on our website. (Last modified: May 8, 2025)

This warranty applies within the United States and may vary for products used or purchased outside of this territory.