Warranty Info

THE OFFICIAL KAABO USA LIMITED 18-MONTH WARRANTY

During our 18-month limited warranty period, if you experience any problems with the construction or mechanical features of your e-scooter, please contact support@kaabousa.com to start the warranty claim process. Our team will work with you to determine the proper solution to the issue and the best way to come to a proper fix.

If your e-scooter experiences any damages due to part quality issues, Kaabo USA will send the proper replacement part for repair along with the guide to safely replace the part in question.

Kaabo USA is also developing a network of service centers within the whole United States. Contact us to find your closest Kaabo repair professional to take care of any e-scooter repairs or maintenance.

Repairs or Maintenance Not Included Under Warranty

-Damage to the e-scooter caused by collision

-Damage to the e-scooter caused by improper riding, overloading, or being placed in unsafe environments 

-Battery damage due to immersion in water, heavy rain, etc.

-Dormant battery damage from lack or care and maintenance when not riding.

-Damage to the e-scooter caused by unauthorized modification of the vehicle and unauthorized alteration of the internal wiring of the e-scooter.

Additionally, Kaabo tires are classified as wearable parts, meaning they are not covered by the warranty. If the pneumatic tires are damaged due to sharp objects or nails on the road, it is not covered by the warranty.

KAABO USA WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES

Your purchase includes the following warranty. 

The warranty would be registered automatically when the initial purchaser ordered it in the online shop. The warranty is ONLY under the INITIAL PURCHASER. The 18-month warranty would be started since the initial owner receives it. The order number is required when applying for the after-sales service.

NOTICE: modified scooters and batteries will not be covered by the 18-month warranty.

KAABO USA SCOOTER WARRANTY DETAILS

All Kaabo USA Scooters are covered under this all-inclusive warranty for the original owner against all manufacturing defects. 

Affected Part	Warranty Period
Throttle	18 months
Controller	18 months
Frame	18 months
Motor	12 months
Battery	12 months
Charger	18 months
Brake Pad	1 Month or 100KM
Kickstand	1 Month or 100KM
Fenders	1 Month or 100KM
Aesthetic Damage	Not Covered

 

REPLACEMENT PROCEDURE:

KAABO USA will replace any and all component that is deemed to be defective or damaged (including damage incurred during shipment) exclude user error.

1. CLAIMS

All claims to this warranty must be made through KAABO USA. and submitted to email. Proof of purchase and photos or videos of the damaged product is required with any warranty request. Before making a warranty claim, we suggest that you contact us by email as there may be a simple fix for your problem. Valid warranty claims will be processed through KAABO USA within 18 months of initial purchase.

NOTICE: KAABO USA will not replace any part without first seeing photos or video of the damaged product. The customer needs to provide us with evidence by email.

2. SHIPPING DAMAGE CLAIMS

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact the email and provide us with photo or video proof.

NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

TERMS OF LIMITED WARRANTY:

This limited warranty is not meant to suggest or imply that the scooter cannot be broken or will last forever. It does mean that the scooter is covered subject to the terms of the limited warranty. This limited warranty is void if the scooter is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident, or other abnormal, excessive, or improper use.

Damage resulting from normal wear and tear, including the results of fatigue, is not covered. Fatigue damage is a symptom of the frame being worn out through normal use. It is one kind of normal wear and tear, and it is the owner’s responsibility to inspect his/her scooter. Damage resulting from improper assembly or maintenance, or from the installation of parts and accessories not compatible with the Kaabo USA scooter, is not covered.

During the duration of this limited warranty, Kaabo USA will either repair any defective frame or component or, at our option, replace any defective frame or component with the same or most nearly comparable model or component then available.

This Limited Warranty gives the consumer specific legal rights. The consumer may also have other legal rights that vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.

WARRANTY TERMS SPECIFIC TO E-SCOOTERS

This warranty pertains to any of the essential electric scooter components that are found defective provided that the product was used in a standard and controlled manner and that it was maintained according to the manufacturer’s instructions manual. Essential components include the scooter frame, electric motor, battery, display, and controller.

Corrosion on electrical components is not covered by the warranty. You should dry the contacts on the battery and other electrical parts to prevent corrosion and oxidizing. An electrical contact cleaner can be used to keep connections clean if needed. In extreme weather (for example, in a community where roads are salted in winter) you can apply battery terminal grease as a preventative.

HOW TO MAKE A WARRANTY CLAIM

If you believe your Kaabo Scooter bought from Kaabo USA has a warranty issue, your first point of contact should be your Kaabo USA Online Store where you purchased your scooter. If you purchased directly from Kaabo USA Online Store, please contact our customer service team for instructions on how to proceed: support@kaabousa.com or via live chat on the website.

Please provide the order number of the scooter as after-sales information.

Life-time Warranty

You are protected by our Warranty against manufacturing flaws for a period of 18 months beginning with the delivery of your electric scooter. Kaabo USA will provide free diagnostic services and self-repair spare parts during this time. The customer is responsible for paying any potential shipping costs to get the scooter to a nearby repair shop. The labor expenses will not be covered by Kaabo USA if the scooter is out of 18-months Warranty.

The warranty does not cover the following components or damages:

Consumables such as tubes and tires
Items that are prone to wear and tear, such as kick stands and cosmetic plastic coverings
Damages, malfunctions, or performance issues brought on by a collision, a fire, an accident, the environment, overloading, a lack of regular maintenance, or other abuse that is contrary to the scooter's intended use.

You will profit from our Lifetime Service Commitment after the warranty has expired or for damages not covered by our guarantee. You can rely on us to take care of any issues for the duration of your scooter with free diagnostic, step-by-step repair guidance, at a 50% off discount*.

Paid Extended Warranty For Battery and Motor

For those customers who bought an extended warranty, we still provide the basic 12-month warranty for the battery and motor. After the 12-month warranty for your battery and motor expires, the extended warranty comes into effect. We will replace the motor and battery with a new one for free, and the shipping and other costs incurred are the responsibility of the consumer.
Any warranty claims without photos and videos as evidence will not be approved, please provide corresponding photos, videos, order numbers.

Battery:

Diagnosis

We will ask you to help us identify the issue on your unit. We may ask you for a video and to perform a few readings on the scooter.

Coverage

Batteries are fully covered under warranty against manufacturing defects. Over time, batteries will naturally lose capacity after hundreds of charging cycles. Only battery defects are covered by our warranty. Customers who have purchased the extented warrarty can enjoy up to 2-times free replacement for the battery against manufacturing defects. 

 

Cost (under warranty)

Any required parts including parts shipping are free of charge, in case you can repair this at home.  Labor at our service center or service partners is free of charge. 
If you ship the scooter to our repair center, you will have to pay for shipping.
If your scooter does not power on out of the box and we have diagnosed this to be a battery issue, we will likely replace your unit. 

 

Cost (lifetime service)

Take advantage of our discounted battery prices for replacement at home as well as our discounted service labor rates when bringing the scooter to one of our service centers. 

Motor:

Diagnosis

We will ask you to help us identify the issue on your unit. We may ask you for a video and to perform a few readings on the scooter.

Coverage Fully covered under warranty.

 

Cost (under warranty)

Any required parts including parts shipping are free of charge, in case you can repair this at home.  Labor at our service center or service partners is free of charge. 

If you ship the scooter to our repair center, you will have to pay for shipping.

 

Cost (lifetime service)

Take advantage of our discounted battery prices for replacement at home as well as our discounted service labor rates when bringing the scooter to one of our service centers.

 

FAQ ABOUT OUR WARRANTY

I crashed and damaged my scooter. Is warranty coverage available to me?

Sorry, crashes or accidents are not covered by the warranty policy. The warranty only covers defects in manufacturing, not damage from crashes.