FAQs

Yes, our electric scooters are 100% authentic and come directly from the manufacturer. We are the official distributor of Kaabo electric
scooters, ensuring that you receive genuine products with full warranty and support.

Before riding your electric scooter, make sure you fully understand its features and functionalities.

We strongly recommend riding at low speeds until you have completely mastered the riding techniques to ensure your safety.

Yes, we highly recommend wearing protective gear while riding your electric scooter. This includes a helmet, knee and elbow pads, and gloves to ensure your safety.

Our scooters are designed to be water-resistant, meaning they can handle light rain and splashes, but they should not be submerged in water.

Kaabo USA recommends all riders to maintain safe riding habits. We strongly recommend that you not do ride your Kaabo e-Scooter in rainy or snowy weather.

No, it is not legal in the United States to ride an e-scooter with a passenger.

Kaabo strongly recommends that only one person rides an e-scooter at a time for safety reasons.

Our electric scooters can reach speeds ranging from 25 mph to 60 mph, depending on the model.

The weight limit for our e-scooters ranges from 265 lbs to 330 lbs, depending on the model.

• Rider weight: 165 lbs
• Speed: 15 mph
• Smooth road surface
• Continuous riding

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and financing options through our partner providers.

Yes, we use secure encryption technology to protect your payment information. All transactions are processed through a secure payment gateway provided by Stripe, a well-known and trusted American company.

For Financing you can choose Affirm at checkout. Alternatively, you can take advantage of PayPal's Credit program that lets you split the payments into 6 installments. PayPal: "No Interest if paid in full in 6 months on purchases of $99.00+".

Shop Pay from Shopify that we use also has its own financing options.

Once an order has been placed, the payment method cannot be changed. If
you need assistance, please contact our customer support team.

We ship from CA or NJ, and only to the contiguous United States.

Currently, we only ship by FedEx or UPS

Normally, we deliver within 2-6 business days，depending on the shipping address.

We will ship the scooter as fast as we can. Currently, there is no expedited shipping.

Yes, please inform us first. We will notify the warehouse and send you a bill of lading. You can pick up your e-scooter(s) with your ID and the bill of lading.

Please note that the warehouse needs at least one day's notice for pick-up.

A tracking number will be sent through email. It may take 48 hours for the tracking info to update.

If you would like to cancel your order, please contact us via live chat, email us at support@kaabousa.com, or call us at (510) 770-6400.

Cancellation before shipment is free. Cancellation after the order has been shipped is subject to the actual cost of round-trip shipping costs, plus 85% restocking fee.

Please contact us as soon as possible if you wish to cancel your order.

Once we receive your cancellation request and confirm it with you, we will process the refund immediately.

The time it takes for the refund to appear in your account depends on your bank's processing times.