Kaabo USA Warranty Policy

Preface:

At Kaabo USA, our commitment goes beyond delivering high-performance e-scooters — we’re equally dedicated to providing exceptional after-sales support. With a nationwide network of authorized Service Centers, expert maintenance and care are always within reach.

Coverage Overview:

This warranty covers manufacturing defects in the structural and mechanical parts of Kaabo USA scooters under normal use, for up to 18 months from the delivery date.
Please note that: All the spare parts we are selling are not covered by the Warranty Policy.(Excepted faliure when arrival or damaged during transit(Contact us within 14 days upon arrival))
Please contact us to initiate a claim.

Warranty Specifics:

• The warranty is automatically registered to the original purchaser or recipient.

• This warranty is non-transferable.

• Coverage begins from the date of delivery, not the date of first use.

• The warranty is only valid for products purchased directly from KaaboUSA.com.

• By placing an order, you are deemed to have read and agreed to the warranty policy on the day of purchase.

Component-Specific Warranty Duration:

Comsumable Components are Exclude from Warranty:

Exclusions from Warranty Coverage:

Damages or malfunctions resulting from improper use are not covered, including but not limited to:

• Water Damage: Any damage or issues caused by water or moisture, whether direct or indirect. This includes things like corrosion, short circuits, electrical failures, damage to sealed parts (like the battery, motor, controller, or display), and rust, mold, or discoloration.

• Overloading: Exceeding the scooter's maximum load capacity, which may cause component stress or premature failure.

• Crash Damage: Any damage caused by impacts, crashes, or accidents—including hitting objects, road hazards, or falling. Any physical damage to parts like the frame, wheels, suspension, handlebars, or display from such events is not covered.

• Unauthorized Electrical Modifications: Modifying, disassembling, or replacing any electrical parts—like the battery, motor, controller, or wiring—without approval is not allowed. Opening or tampering with the battery pack will void the warranty right away. These actions are dangerous and may cause the scooter to fail, catch fire, or cause injury.

• Incompatible Power Sources: Using chargers with unsuitable ratings, risking system damage.
• Improper Maintenance: Neglecting regular checks or using incorrect tools, affecting scooter safety and function.
• Ignoring Guidelines: Disregarding instructions on riding, safety, and use limitations provided in the user manual.
• Exposure to Extreme Conditions: Damage caused by using or storing the scooter in extreme environmental conditions outside of the specified operating temperatures, or exposure to corrosive materials.
• Wear and Tear: Normal wear and tear of the scooter, including cosmetic issues such as paint scratches or fading.
• Commercial/Competition Use: Using the scooter for intense commercial activities or competitive events.
• Unauthorized Repairs: Attempting DIY repairs without professional expertise, risking further damage.
• Unintended Use: Employing the scooter or its components in ways not intended by the manufacturer.
• Parts have exceeded the warranty expiration date.
  

Claim Process:

Initiate claims with proof of purchase and evidence of the issue. We will assess and guide you through the necessary steps for repair or replacement. Shipping damage must be reported within 7 days of receipt.

Post-Warranty and Extended Support:

After the standard warranty period expires, we remain dedicated to your scooter's upkeep by offering free diagnostic services. Additionally, for all parts, we provide a generous 25% discount, reinforcing our Lifetime Service Commitment.

Warranty Policy on Shipping Costs:

General Terms: Under our warranty policy, customers are usually responsible for shipping costs to and from our authorized service center for repairs. We recommend keeping the original packaging to ensure safe shipment for any service needs.

30-Day Special Coverage: To ensure reliability and customer satisfaction, we offer special coverage for the first 30 days after your purchase. If your electric scooter experiences issues with the controllers, motors, or battery due to manufacturing defects during this period, we will cover all shipping costs. You will not need to pay for shipping related to these components within the first 30 days.

To apply for special coverage, please contact our customer support team as soon as you notice any issues. Our team will help you obtain a Return Merchandise Authorization (RMA) number and provide the necessary shipping instructions. Products sent without a valid RMA number may not be accepted under this policy.

Legal Disclaimer and Warranty Limitations:

This warranty is the sole warranty provided by Kaabo USA, superseding any other warranties, express or implied. Kaabo USA's liability is limited to repairing or replacing parts as specified in this warranty and does not cover incidental or consequential damages such as property damage, loss of use, or economic losses.
 
Liability under this warranty is confined to the described repair or replacement of defective parts and excludes any other claims, whether based on contract, tort, or other legal theories. Some jurisdictions do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so these limitations may not apply to you.
 
You have specific legal rights under this warranty, which may vary by state or jurisdiction. This warranty is governed by the laws of the state of purchase, with any legal action subject to jurisdiction in that state.
 
Kaabo USA reserves the right to modify this warranty without notice. The latest warranty terms are available on our website. (Last modified: July 11th, 2025)

This warranty applies within the United States and may vary for products used or purchased outside of this territory.

This return policy was last updated on July 11th, 2025.
For orders placed before this date, please refer to the previous version of the policy:

Download Warranty Policy (Before July 11th, 2025)